SHIPPING AND RETURNS
The actual shipping/handling charge is calculated during the check out process. Our shipping costs are based on the approximate shipping weight of your order- not on price points.
You are not obliged to complete your order until you approve shipping costs.
We currently ship our products via FedEX, DHL and USPS (continental USA). Shipping tables provided by companies are used to calculate the shipping cost and a minimum holding charge. The cost of shipping will vary based on the quantity and weight of your oder, the destination and the shipping method. You may select the shipping company most convenient for you.
Once orders are made during regular business days/hours (Monday - Thursday 9am-5pm) we may ship in stock orders within 1 day. During peak times however, it may take 2-3 business days for orders to be processed.
Product availability is subject to change. If an item is temporarily out of stock, we will notify you. Order will be processed and shipped when product is in stock. Please contact us for more information [email protected]
Return and Refund Policy
Thanks for choosing Jablum, the world’s best in Jamaica Blue Mountain Coffee. We appreciate your business and we want you to be completely satisfied.
If you are not entirely satisfied with your purchase, we're here to help.
If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price within seven (7) days of receipt of product.
To be eligible for a return, more than half of the product must be unused and returned in the original packaging. We will accept unwanted or defective product in an unaltered condition for refund, credit or exchange.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, our team of Quality Assurance and Safety officers will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) or an exchange. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping and handling fees will not be reimbursed.
Delivery Policy (Within 3 Days of Delivery)
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 3 business days of delivery.
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.
If items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer.
How to Request an Exchange or Return
- Contact us via email ([email protected]) within 3 days of receipt.
- Let us know why you'd like to return the product -- we'll help you determine if there is an exchange that will better suit your needs
- We will send an email to you with detailed instructions on exchanging or returning your product.